Showing posts with label Windows XP. Show all posts
Showing posts with label Windows XP. Show all posts

Tuesday, March 20, 2012

Laptop WiFi Connection fails

Laptop cannot get any IP address on the wireless adapter; previously connected via both wired and wifi.
AlwaysResolved by toggling or turning off/on the wifi switch of the laptop.

Windows XP, Windows 7

Checking the AP and/or WLC shows authentication failure due similar to below:
Mar 12 06:54:04.731: %DOT11-4-MAXRETRIES: Packet to client ABCD.EFGH.IJKL reached max retries, removing the client
Mar 12 06:54:04.731: %DOT11-6-DISASSOC: Interface Dot11Radio0, Deauthenticating Station ABCD.EFGH.IJKL Reason: Previous authentication no longer valid
Mar 12 06:54:04.738: %DOT11-4-MAXRETRIES: Packet to client ABCD.EFGH.IJKL reached max retries, removing the client
This happens usually during the following situations:
  1. laptops go back from standby/hibernate mode;
  2. when laptop is using both wired and wifi connections then disconnects from wired; or
  3. combination of above both situations.
Resolution:
Change 802.1X Authentication to use 'user authentitcation' only. Computer authentication uses only the cached information which maybe stale, inactive, and/or expired. Specifying user authentication forces the laptop to re-authenticate with the authentication servers -- essentially 'refreshing' the authentication information.

Note that this may not apply to every office network.